Your questions answered.
Who is Red Energy?
On behalf of your community, Red Energy measures and bills for your individual water and electric usage as part of your rental agreement. We are excited to be your billing provider!
Do I need to contact Red Energy when I move in to set up my account and start my services?
No, the community team will submit a move-in form to Red Energy, providing your information to create a customer account for you.
You will receive an email from firstname.lastname@example.org that contains instructions on how to set up an account on the Customer Billing Portal – this is where you can make payments, update your customer information, check your account balance, and more.
Can I enroll in Auto Pay?
Yes, you can enroll in Auto Pay using a credit card or a checking account. This will give you reassurance that that your bill is paid automatically, securely, and on time!
To enroll using a credit card, click on the “Setup Auto-Pay” link in the Customer Billing Portal or call our office at 614-902-3601.
To enroll using your checking account, you must first fill out the Auto Pay Enrollment Form to authorize the transaction, and email it to us at email@example.com. To set up check payment, you may either click on the “Setup Auto-Pay” link in the Customer Billing Portal, or request we set it up for you when you email us the Auto Pay Enrollment Form.
How often do I get a bill and when is it due?
Billing is done monthly, and bills are mailed the last week of the month and are due on the 19th of each month. If enrolled in Auto Pay, your payment will be automatically withdrawn from your account on the 19th of each month.
How are rates determined?
We use the same residential rates as your host utilities (ex. AEP and City of Columbus) to calculate your monthly bill and guarantee rates billed are the same or below your local applicable utility. Use the AEP rate calculator to compare the rates on your bill to AEP’s rates.
How do I pay my bill?
We offer several methods to pay your bill. You can pay through your account on the Customer Billing Portal, by calling customer support at 614-902-3601, or by mail. If paying by mail, you can send a check or money order, along with the detached portion of your bill to:
Columbus, OH 43260-3765
Why am I not getting bill?
If you are not receiving a bill, please contact customer support at 614-902-3601 or firstname.lastname@example.org.
Do I need to contact Red Energy when I move out?
No, the community team will submit a form to Red Energy that includes your move-out date and forwarding address where your final bill will be mailed.