We provide a best-in-class experience with convenient payment options, access to information about your energy and water consumption, and exceptional customer service.

Are you looking to Pay a Bill? Or contact Customer Support?

Bill Pay

We offer several ways to pay your bill, so you can select the method that is most convenient for you.

Customer Portal

Make electronic payments.

Click here to log in

US Postal Mail

Mail a check or money order along with the detached portion of your bill to:

Red Energy L-3765
Columbus, Ohio 43260-3765

Customer Support

Call customer support at 614-902-3601 to pay by either check (FREE) or credit card (fee).

Customer Support

Your questions are important to us, which is why we provide several methods for you to get in touch when you need assistance. Use any of the methods below to get the support you need, when you need it.


Have a question? Check out these solutions to our customers’ most frequently asked questions.


If you have questions regarding your account, please contact our customer support team. We are happy to assist you!
Our office hours are 9 am – 5 pm, M-F.
Address: Red Energy, L-3765 Columbus, Ohio 43260-3765
Customer Support:
E-mail: support@red-energy.net Phone: 614-902-3601

Conservation Tips

View All Tips

Heating Fuel Costs

The U.S. Energy Administration (EIA) predicts that home heating bills are likely to be slightly higher this winter due to higher…

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How Degree Days Impact Your Energy Bill

What is a degree day? A degree day is the measure of how cold or warm a location is. It…

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Temperature Tracking

Your heating system will have the largest impact on your energy bill this winter. The greater the difference between the…

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We are closely monitoring the developments of the COVID-19/Coronavirus outbreak. We continue to operate business as usual, while abiding by all government mandates. We’re committed to the health and safety of our customers, communities and employees.